Custom Priority Definitions
Teach Jetson what High, Medium, and Low priority mean for your product.
How to set
- Go to Settings > Products
- Select your product
- Edit the priority definitions
- Save changes
Example definitions
High priority:
Security vulnerabilities, data loss, payment failures, complete feature outages affecting all users
Medium priority:
Features broken for some users, significant performance issues, blocking workflows
Low priority:
Minor UI issues, cosmetic bugs, edge cases, nice-to-have improvements
How it's used
Jetson reads your definitions when classifying new conversations and assigns priority accordingly.