New Conversations Aren't Appearing
If new HelpScout conversations aren't showing up in Jetson:
Check webhook status
- Go to Settings
- Look for webhook status indicator
- If inactive, reconnect HelpScout
Wait a few minutes
New conversations are processed within 2-5 minutes of arriving in HelpScout.
Check the threshold
New items need 2+ customer reports to appear in the inbox. Check Bug Reports or Feature Requests > All to see everything.
Check classification
The conversation may have been classified as "No Action" (billing, greetings, spam). Check All Messages to verify.
Still not working?
Reconnect HelpScout to refresh the connection.