Getting Started with Jetson

Jetson transforms your customer support conversations into actionable product insights. Connect your HelpScout inbox and let AI identify bugs and feature requests automatically.

What is Jetson?

Jetson is an AI-powered support intelligence platform that:

• Identifies bugs from customer conversations
• Captures feature requests customers are asking for
• Groups similar issues to show you what matters most
• Creates GitHub issues directly from customer feedback

Quick Start

Step 1: Sign up and subscribe

Visit jet.sn and create an account. Jetson is $99/month with unlimited tickets and team seats.

Step 2: Connect HelpScout

1. Go to Settings in Jetson
2. Click Connect HelpScout
3. Authorize Jetson to read your conversations
4. Select which mailboxes to import

Step 3: Import conversations

1. Navigate to your mailbox in Jetson
2. Click Import
3. Choose a date range (start with last 30 days)
4. Watch as Jetson analyzes your conversations

Step 4: Review your inbox

Once import completes, you'll see:

• Inbox - Open work items needing review (bugs and features with 2+ customer reports)
• Bug Reports - All identified bugs with status workflow
• Feature Requests - All feature requests with status workflow
• Patterns - Clusters of related issues showing what matters most

What happens during import?

Jetson uses AI to analyze each conversation:

1. Classification - Is this a bug or feature request?
2. Priority assessment - How critical is this issue?
3. Pattern detection - Are other customers reporting the same thing?
4. Duplicate grouping - Clusters similar reports together

High-confidence classifications happen automatically. Lower-confidence items are flagged for your review.

Next steps

Once you're set up, explore these topics:

• Understanding the Inbox - Learn how to navigate and manage your work items
• How Classification Works - Understand how Jetson categorizes conversations
• GitHub Integration - Set up automatic issue creation from bug reports