Trends

Jetson groups similar issues together so you can see the bigger picture. Instead of 50 individual bug reports, you might see 3 trends showing the themes that matter most.

How trends work

Jetson understands what conversations are really about, not just keywords:

  • "Login isn't working" and "Can't sign in to my account" get grouped together
  • "The button is broken" and "Clicking submit does nothing" are recognized as related

Viewing trends

Navigate to your mailbox and click Trends in the sidebar:

  • The top trend is highlighted as a hero card showing urgency, description, and affected work items
  • Below it, remaining trends are ranked in a grid by momentum and customer impact
  • Each card shows category (bug or feature), customer count, and a sparkline trend

Jetson generates specific labels like "Login Flow Errors" or "Dashboard Loading Issues" instead of generic names.

Using trends effectively

Identify systemic issues

A large trend might reveal a fundamental problem:

  • 15 reports about "checkout errors" = payment system needs attention
  • 8 reports about "slow loading" = performance issue

Prioritize by impact

The trends view shows which issues affect the most customers:

  • Higher-ranked trends = more customers impacted
  • Multiple trends in the same area = systemic problem

Track resolution

When you resolve issues in an trend:

  • Individual items get marked as resolved
  • The trend's customer count decreases
  • Empty trends disappear

Duplicate detection

When a new conversation matches an existing issue, Jetson doesn't create a duplicate. Instead, the customer count on the existing item increases.

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