Understanding the Inbox
Your Jetson inbox gives you a focused view of what needs attention. It shows open work items across bugs and features that have reached your review threshold.
Inbox layout
Greeting header
At the top, you'll see a personalized greeting with your name and a refresh button to fetch the latest data.
Top trends
If you have trends, the inbox shows your top bug trend and top feature trend with customer counts. Click these to jump to the full Trends view.
Action items table
The main section shows work items that need review:
| Column | What it shows |
|---|---|
| Title | AI-generated summary of the issue |
| Type | Bug or Feature badge |
| Priority | High, Medium, or Low |
| Customers | Number of customers who reported this |
| Last activity | Days since the most recent message |
Only items with 2+ customer reports appear here by default. This filters out noise from single reports.
Table actions
- Search - Find items by keyword
- Filter by type - Show only bugs or features
- Filter by priority - Focus on high-priority items
- Sort - Order by customers, priority, or recency
- Mark resolved - Complete an item
- Dismiss - Remove from review queue
Navigation
The sidebar provides access to all sections:
| Section | What it shows |
|---|---|
| Inbox | Open work items needing review |
| Bug Reports | All bugs with status workflow |
| Feature Requests | All features with status workflow |
| Trends | Recurring themes across related issues |
| All Messages | Raw conversation threads |
| Import | Import historical conversations |
Bug Reports and Feature Requests pages
These pages show the full workflow for managing work items:
Status tabs
- Open - New items needing review (2+ reports)
- In Progress - Items you're actively working on
- Resolved - Completed items
- Deferred - Postponed for later
Inventory view
Click All to see your complete inventory of items, including those below the review threshold.
Drag and drop
Drag items between status columns to update their status. You can also drag one item onto another to merge duplicates.
Quick filters
- Bugs / Features - Filter by type
- High Impact - Show only high-priority items
Trends page
Ranked view of recurring themes showing how issues group together:
Hero card
The top trend is displayed as a prominent hero card with:
- Category badge and customer count
- Description of the theme
- Sparkline trend showing momentum
- Preview of related work items
Ranked grid
Below the hero card, remaining trends are displayed in a ranked grid with:
- Category badge
- Title and description
- Customer count and sparkline
- Click to see related work items
Adjusting sensitivity
Review threshold
The inbox only shows items with 2+ customer reports by default. To adjust, use the Min Reports slider in the toolbar:
- Drag right to increase (see fewer items)
- Drag left to decrease (see more items)
- Changes save automatically when you release
Real-time updates
When new conversations arrive via webhook, Jetson processes them automatically. New items appear in your inbox within minutes of reaching your review threshold.
Related topics
- Adjusting the Review Threshold - Control how many customer reports are needed before items appear
- Understanding Work Items - Learn about the work item lifecycle
- Trends - Understand how issues are grouped together