Understanding the Inbox

Your Jetson inbox gives you a focused view of what needs attention. It shows open work items across bugs and features that have reached your review threshold.

Inbox layout

Greeting header

At the top, you'll see a personalized greeting with your name and a refresh button to fetch the latest data.

Top patterns

If you have clustered patterns, the inbox shows your top bug pattern and top feature pattern with customer counts. Click these to jump to the full Patterns view.

Action items table

The main section shows work items that need review:

Column	What it shows
Title	AI-generated summary of the issue
Type	Bug or Feature badge
Priority	High, Medium, or Low
Customers	Number of customers who reported this
Last activity	Days since the most recent message

Only items with 2+ customer reports appear here by default. This filters out noise from single reports.

Table actions

Search - Find items by keyword
Filter by type - Show only bugs or features
Filter by priority - Focus on high-priority items
Sort - Order by customers, priority, or recency
Mark resolved - Complete an item
Dismiss - Remove from review queue

Navigation

The sidebar provides access to all sections:

Section	What it shows
Inbox	Open work items needing review
Bug Reports	All bugs with status workflow
Feature Requests	All features with status workflow
Patterns	Visual clustering of related issues
All Messages	Raw conversation threads
Import	Import historical conversations

Bug Reports and Feature Requests pages

These pages show the full workflow for managing work items:

Status tabs

Open - New items needing review (2+ reports)
In Progress - Items you're actively working on
Resolved - Completed items
Deferred - Postponed for later

Inventory view

Click All to see your complete inventory of items, including those below the review threshold.

Drag and drop

Drag items between status columns to update their status. You can also drag one item onto another to merge duplicates.

Quick filters

Bugs / Features - Filter by type
High Impact - Show only high-priority items

Patterns page

Visual map of issue clusters showing how problems group together:

Stats grid

Total patterns discovered
Total conversations analyzed
Bug pattern count
Feature pattern count

Bubble visualization

Interactive bubbles where:

Size = number of customer reports
Color = category (bugs vs features)
Click to see pattern details

Top patterns list

Ranked list of your most significant patterns with:

Category badge
Title and description
Customer count bar
Click to see related work items

Adjusting sensitivity

Review threshold

The inbox only shows items with 2+ customer reports by default. To adjust:

Click the Sensitivity Settings button
Increase to see fewer items (higher threshold)
Decrease to see more items (lower threshold)

Hints

At the bottom of the inbox, you'll see helpful hints:

"Too many items?" - suggests increasing threshold
"Want to see more?" - suggests decreasing threshold

Real-time updates

When new conversations arrive via webhook, Jetson processes them automatically. New items appear in your inbox within minutes of reaching your review threshold.