Patterns

Jetson groups similar issues together so you can see the bigger picture. Instead of 50 individual bug reports, you might see 3 patterns affecting many customers.

How patterns work

Jetson understands what conversations are really about, not just keywords:

"Login isn't working" and "Can't sign in to my account" get grouped together
"The button is broken" and "Clicking submit does nothing" are recognized as related

Viewing patterns

Navigate to your mailbox and click Patterns to see the visual map:

Each bubble represents a group of related issues
Bubble size = number of customer reports
Bubble color = category (red for bugs, blue for features)
Hover to see the label and count

Jetson generates specific labels like "Login Flow Errors" or "Dashboard Loading Issues" instead of generic names.

Using patterns effectively

Identify systemic issues

A large pattern might reveal a fundamental problem:

15 reports about "checkout errors" = payment system needs attention
8 reports about "slow loading" = performance issue

Prioritize by impact

The patterns view shows which issues affect the most customers:

Large patterns = many customers impacted
Multiple patterns in the same area = systemic problem

Track resolution

When you resolve issues in a pattern:

Individual items get marked as resolved
Pattern size decreases
Empty patterns disappear

Duplicate detection

When a new conversation matches an existing issue, Jetson doesn't create a duplicate. Instead, the customer count on the existing item increases.